On September 1, 2000, ACS began sending Funding Memos to our clients electronically. To ensure that all of our clients would be able to read the Funding Memos regardless of the platform they were using, we decided to create PDF (Portable Document Format) files. The software to read the files is called Adobe Acrobat Reader™ and it can be downloaded from Adobe's website by clicking on the link above.
Our clients have experienced only a few problems so far, and the problems were easily resolved.
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Click the link to the left to go directly to Adobe Acrobat Reader™ support page. |
Below are frequently asked questions and answers.
Q: I
was unable to open the PDF file. A box pops up and tells me to
create an association in My Computer by clicking on View
and then Folder Options. I can do that, but when I get
to Folder Options, I do not know what to do. Do you have
any advice?
A:
The association
being referred to is Adobe Acrobat Reader™. When the
program is installed, it automatically creates an association
with the files. (The ".PDF" file extension lets Windows
know that this file is associated with Adobe Acrobat Reader™).
It could be that either you lost the association after installing
Adobe Acrobat Reader™, or the program was not installed correctly.
To fix this problem we suggest that you reinstall Adobe
Acrobat Reader™. Just go to the following web site: http://www.adobe.com/products/acrobat/readermain.html
and make sure that you follow the instructions to install the
free Adobe Acrobat Reader™. Even if you have installed
it before, you should do it again. During the setup procedure
an association for the PDF files will be created.
Q: I have installed the Adobe Acrobat Reader™
and I still get a box to pop up that tells me to create an association
with the file. What is the problem?
A: The setup will only create associations
for files with the ".PDF" extension. Sometimes you may
receive a file that has a different extension (i.e. ".PDF!",
".PDF!!", etc.). You can fix this problem by right clicking
the file with your mouse, choosing RENAME, and move the cursor
to the end of the file and fixing the extension so that only the
".PDF" shows up. Correct file names: "SF11120001129.PDF",
"SF12320001201.PDF", etc. Incorrect file names:
"SF11120001129.PDF!", "SF12320001201.PDF!!",
etc.
Q: Why do I occasionally get a message that
the file is corrupt and cannot be read?
A: Sometimes a file may not be
complete after it has been sent over the internet. The only thing
that you can do is have the file resent to you. Please contact
Bobbie Harper
by email or phone at (336) 759-2013 ext. 1410.
Q: I get an email for Funding Memos from
ACS that has a message "See Attached Acrobat File(s)",
but when I open the email, I cannot find any attached files. Why
doesn't my email have any attached files?
A: You should get someone from your IS Department
to look at this for you. Some older email programs do not
handle attached files very well and you may need to upgrade. In
some cases the attachments could have gotten lost during transmission.
You should contact Bobbie
Harper by email or phone at (336) 759-2013 ext. 1410 and have
her resend the file(s) to you. If after the file is resent to
you and you still don't have the attachments, you should try having
the files sent to someone else in your organization. If they receive
the attachments then the problem probably is with your computer.
If they don't receive the attachments then the problem may be
with your ISP (Internet Service Provider).
Q: When I print a file from Adobe Acrobat™,
the printout does not look like what is on the screen. Sometimes
the printout is blurry as if each character is double printing,
and sometimes part of the document is missing or outside of the
print margin.
A: There can be many reasons for this. You
can check for solutions at Adobe
Customer Support for your specific platform. Generally
the problem may be with the PostScript™ driver for your printer,
see manufacturer for latest update. A temporary and quick
solution is to check the 'Print as image' box on the print window
that comes up after you have chosen the print option. The document
may be a little slower to print, but you bypass the PostScript™
language on the printer. Another option, if available, would be
to choose a lower numbered Language Level on the Print Method
under PostScript Options on the print window. Perhaps your printer
driver will understand the older PostScript language.
Find answers to some of the most common Acrobat Reader™ questions
asked of Adobe
Customer Support. Top Issues are updated monthly.
If you have any other questions or problems please contact the webmaster.
by email or phone at (336) 759-2013 ext. 1558.